LDB Customer Loyalty

Her Majesty the Customer

There are customers who keep coming back for more. And there are those who try you once, then never again. Want to find out why? Want to know how customer loyalty and customer satisfaction are looking at your business?
Ask us. We use analyses and surveys to find out where the problems lie, and identify ways you can improve customer satisfaction. We look at customer loyalty and retention and collect customer feedback on your service quality. Then we link the resulting insights to solutions that turn customers into regulars, give people the right reasons to stay and win back defectors with compelling arguments.
In short, we deliver knowledge and solutions for your customer management to make sure Her Majesty the Customer stays loyal to your company.

Solutions for greater customer proximity:

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TelefonReport

Let your customers have their say

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StarRating

Reviews and evaluations of customers

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Like’n’Tell

Referral marketing via social media

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TelefonZentrale

Never miss a call

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LoyaltyCheck

Find and care for Valuable Customers

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Service2Sales

Generate sales from your service events!

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CXBox

More knowledge , more sales

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MysteryCall

Putting customer phone calls to the test