- Customer management solutions for car dealerships, garages & automotive businesses
We answer the phone for you. During your service hours and beyond. With our tried-and-tested telephone service, your customers always have a suitable contact person.
Even in the age of WhatsApp, chat and email, the telephone remains the most frequently used communication channel for three quarters of your customers. Our automotive-trained employees answer the phone for you. Whenever you want. During your service hours and beyond. We connect calls or handle the initial contact. Unlike traditional call centers, we take the pressure off the processes in the dealership: more than 90 percent of all telephone inquiries can be processed by our Automotiv-trained employees on a case-by-case basis.
We ensure that every call is answered directly and that no call goes unanswered. If you are unable to take calls, the LDB Communication Center will take over contact with your customers.
On request, we can also forward calls directly to your employees. Our professionally trained agents can answer standard questions directly on request, effectively taking the pressure off your staff.
After each customer call, a ticket with the request or inquiry is created in the CXBox. Important or urgent requests are marked with an action marker.
We answer the phone for you. Whenever you want. During your service hours and beyond. We connect calls or handle the initial contact. You demonstrably save working time and relieve your employees.
Unlike traditional call centers, we take the pressure off the processes in the dealership: more than 90 percent of all telephone inquiries can be processed by our automotive-trained employees on a case-by-case basis.
Thanks to the competent and automotive-trained employees at four German locations, who work exclusively for the automotive trade, every caller to the dealership receives the desired information in a friendly, fast and reliable manner.
The LDB CallManager meets all the requirements that car dealerships place on a modern customer service center. Thanks to a high degree of flexibility and the available extensions for the LDB CallManager, car dealerships and automotive businesses can respond better to customer requirements. The useful features were developed in close cooperation with our customers specifically to meet their requirements and wishes, simplify business processes and improve telephone availability both during and outside service hours.
Do your customers expect you to be available around the clock? Our 24/7 service enables you to assist your customers 7 days a week, 24 hours a day on your telephone number in the event of an accident, damage, breakdown or general service inquiries.
When the customer identifies an appointment request, an appointment is made directly in your dealership system. If your customers want to book an appointment, our agents enter it into your system and – if desired – inform your service staff via the CXBox.
LDB employees transmit the information on accident damage recorded during the telephone call as a CXBox ticket to experts for accident damage processing with parallel transfer to the responsible service employee at the dealership.
Import your customer data from your DMS system into the CXBox for perfect customer communication. With the CXBox supplied, we offer interfaces to most systems used in car dealerships and automate all important processes. This is not just an advantage for new customers getting started quickly. CallManager users have all the important information about their customers at a glance.
Concentrate on your core business. Transfer your switchboard to us. You redirect your central telephone number to us and we take your calls in your company name. We act as your switchboard, forward the calls to you and your employees and resolve customer inquiries on a case-by-case basis.
The AI solution for optimum telephone availability in the business. Carla, the LDB Group’s AI solution, is the only AI that takes into account the specific requirements of car dealerships. Taking and making 500 high-quality calls at the same time? No problem with Carla! Download product brochure…
Discover the future of telephone availability. With CXBot Carla, car dealerships can easily and effectively integrate intelligent AI technology into the CallManager to optimize customer communication and ensure optimal availability.
The phone at the dealership is ringing. You can’t or don’t want to answer the phone yourself? No problem! We can take over your overflow telephony or even your entire switchboard.
Our automotive-trained employees take the call and conduct the conversation on behalf of your company.
We process customer requests according to your specifications, answer key questions, provide information, book appointments, make referrals and much more.
After the call, our employees transfer all the information received directly to the CXBox ticket portal and inform the responsible employee in your company.
The Gitter car dealership uses the soft-agent application from soft-nrg in conjunction with LDB CallManager to make appointments by telephone.
In order to relieve the burden on dealership employees, telephony and appointment scheduling in particular should be outsourced, especially at peak times.
Test the LDB CallManager now risk-free for 3 months and convince yourself of the advantages of our proven telephone service for car dealerships and automotive businesses. Improve your telephone availability and never miss any more sales-relevant customer inquiries.
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