Carla is your smart AI agent for more availability, automated processes and relieved teams. Available 24/7. Always friendly. Fully integrated.
AI agents are more than just a bot: they think for themselves, make decisions, coordinate tasks – automatically, dynamically, networked. Carla is exactly that – but specializes in car dealership processes.
Carla is suitable for all companies that want to digitally optimize their customer contact – whether in sales, service, consulting or support.
Ideal for service-oriented companies, service providers, SMEs and branch structures.
Many systems promise smart automation – but Carla goes one step further. As a true AI agent, it thinks for itself, coordinates tasks independently and integrates all relevant tools and data. Instead of just providing answers, it initiates processes – from the appointment to forwarding to the right team.
Carla is suitable for all companies that want to digitally optimize their customer contact – whether in sales, service, consulting or support.
Ideal for service-oriented companies, service providers, SMEs and branch structures.
Carla is suitable for all companies that want to digitally optimize their customer contact – whether in sales, service, consulting or support.
Ideal for service-oriented companies, service providers, SMEs and branch structures.
*By using the demo version of Carla (Telephone or WhatsApp), you agree to the processing of your data in accordance with our privacy policy.
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CXBot Carla is the AI-supported assistant that ensures your availability, handles routine requests and books service appointments directly. But Carla can do even more! Our AI agent understands natural language, can chat via WhatsApp, recognizes customer concerns, books appointments, analyzes data and ensures fast, smooth service – without queues and missed calls. And around the clock!
»Carla effectively relieves our staff and enables us to maintain smooth customer service even during busy periods. This allows us to guarantee 100% availability — even outside our opening hours and on Sundays and public holidays.«
»Customers today expect the same level of service from a car dealership that they are already used to from Amazon. The implementation of CXBot "Adele" is therefore an important step for Autohaus Dallgow to position itself even more strongly as a modern and customer-oriented company.«
»At first, it was curiosity — but by now, all our employees are enthusiastic about the AI, and the coordination processes are running extremely well. Our customers are impressed too. Ninety-five percent of them say they appreciate communicating with an AI on the phone«
Carla knows what your business needs – and acts accordingly. Calls, appointment requests, appointment allocation – everything is automated, error-free and lightning fast!
Carla is your new AI employee. The result is a true hybrid of technology and human empathy.
Get advice now on the benefits of AI agents in your company. Carla and her colleagues are here for you.
The term “AI agent” originally comes from AI research. It refers to a system that performs tasks autonomously – i.e. makes decisions independently, pursues defined goals and dynamically adapts its behavior.
An AI agent is an artificial intelligence that takes on tasks independently – e.g. answering calls, booking appointments or processing inquiries. Carla was developed specifically for automotive businesses and works automatically across various channels.
With Carla, car dealerships can easily and effectively integrate intelligent AI technology into their processes to optimize customer experiences.
In contrast to simple bots, Carla makes decisions, recognizes requests based on context and forwards processes independently – e.g. to the right employee or to the DMS system.
Carla works via telephone, WhatsApp, webchat and other digital contact points. She is centrally connected via the CXBox and communicates with your customers 24/7 – even after hours. Carla is constantly being developed and new API connections are being added.
Carla answers calls, processes service requests, assigns appointments, qualifies leads, creates call notes, sends messages and initiates internal processes.
Yes, Carla uses modern speech recognition and understands natural language. She conducts real dialogs – even on the phone – and responds flexibly to queries or new requests.
Carla can be integrated into DMS, CRM, calendars and other systems via standard interfaces. It can book appointments directly, read out data or create new processes.
Data protection is our top priority. All LDB solutions, including Carla, meet the requirements of the GDPR, are hosted in Germany and are TISAX and ISO certified.
From small car dealerships to large groups – Carla is modular and scalable. It relieves both small teams and complex service processes.
Yes, the acceptance of virtual assistants is very high among consumers, as long as the system supports them effectively and the callback or confirmation of the request is prompt.
Customer acceptance of AI solutions generally increases with proactive communication.
Our AI solution is already tailored to your operational processes and ready for use quickly. As a rule, we can implement a start with the AI within 2 to 3 weeks after commissioning.
We are constantly developing Carla to keep pace with the latest AI trends. Regular updates and new functions are planned, which we will keep our customers fully informed about.
