- Customer management solutions for car dealerships, garages & automotive businesses
CXBox is the leading cloud-based B2C portal solution for the automotive industry. It enables the professional handling of customer inquiries via various channels and improves lead generation from different sources.
The CXBox makes it easy to create first-class customer experiences across all touchpoints and communication channels. The CXBox is therefore an important tool for creating the ideal customer journey for your target groups across all channels and touchpoints.
No matter which channels you use to communicate with your customers: Telephone, email, social media, website, messenger or via a vehicle exchange. All communication (analogue and digital) is processed by the CXBox in a standardized format and all isolated communication channels are brought together.
Whether it’s a lead, service request, appointment request or spare parts order – all details are clearly presented in the ticket system. This makes it easy for you to exploit your maximum sales potential.
The CXBox is your modular communication system that adapts to your needs and can be expanded at any time. Tools specially designed for the special requirements of the automotive industry that make work noticeably easier for companies and their employees.
Our modular solution for omnichannel communication combines all communication channels that your customers use for conversations with your company on an innovative and easy-to-use platform.
The key to more sales and profit is optimal lead generation via digital and analog channels. With the CXBox, we simplify processes, improve response times and optimize lead management in your company.
With the automated ticket system, a suitable ticket is created for every incoming customer request in the company. This enables fast and efficient processing and noticeably reduces the workload on your employees.
The CXBox is your CCM construction kit that adapts to your needs and can be expanded at any time using tools and modules. Thanks to numerous interfaces, the CXBox can also be connected to existing systems during operation.
Verifiably increase the speed of response to customer inquiries, optimize collaboration within the company through process optimization and thereby increase sales and profits in the company.
Most customer inquiries in automotive businesses still come in via telephone. With the CallManager, we handle your overflow calls or even manage your entire telephone switchboard. All incoming customer calls are processed according to your specifications and clearly summarized in the CXBox ticket system with action markers.
WhatsApp is one of the most popular and widely used messaging platforms worldwide. By integrating the WhatsApp Business API solution into our CXBox, you can reach your customers anytime on the channel they use daily. This brings you even closer to your customers and enables you to respond to inquiries in record time.
Learn more about the WhatsApp Business API.
A challenge for many car dealerships: the integration of digital customer channels such as Facebook, Twitter, WhatsApp, SMS, chat or inquiries via car exchanges into existing processes – this is no longer a problem with the CXBox.
Let one of our experts advise you now, without obligation, on the possible uses of the CXBox and get to know the popular portal solution better. Or create your personal test account – free of charge and without obligation.
Discover the benefits of our proven omnichannel platform and centralize the processing of a large number of customer inquiries from different channels on a single, web-based user interface.
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