- Customer management solutions for car dealerships, garages & automotive businesses
Reach more and new customers with our GDPR-compliant WhatsApp solution – exclusively for car dealerships and automotive businesses. Integrate the most popular messenger into your communication mix and respond to customer inquiries in record time.
Communicate now on your customers’ preferred channel! With the integration of the WhatsApp Business API solution for our CXBox, you can reach your customers at any time, on the channel they use every day. This means you are even closer to your customers and can respond to customer inquiries in record time.
With WhatsApp Business API for the omnichannel portal CXBox, car dealerships can use WhatsApp in compliance with GDPR and integrate the most popular messenger service into their communication mix without disruption.
Regardless of an end device or an employee, all customer inquiries can be received and answered via WhatsApp directly in the CXBox online portal. Thanks to the integrated ticket system, WhatsApp messages are assigned to the appropriate processes and employees in the company.
Car dealerships not only benefit from faster response times to customer inquiries, but can also significantly reduce the load on their telephone system with this popular communication channel.
Unlike WhatsApp or WhatsApp Business, our WhatsApp Business API solution is GDPR-compliant. Our service provider is a certified WhatsApp partner in Germany.
58 million people use WhatsApp every day in Germany alone. This also offers many exciting opportunities for automotive businesses to communicate directly with customers. Connect with your customers where they prefer to be.
With CXBot Carla, you can have incoming requests pre-qualified by the AI. Location, part numbers or other relevant information can be automatically queried and forwarded to employees for post-processing.
Thanks to short response times, you and your customers save valuable time. Inquiries via WhatsApp can be answered not only faster but also more cost-effectively than over the phone, for example.
Regardless of a smartphone, the entire conversation via WhatsApp is conducted via our omnichannel-capable portal CXBox. All messages are encrypted and hosted on German servers.
Discover the future of customer communication. With CXBot Carla, car dealerships can easily and effectively integrate intelligent AI technology into their WhatsApp communication. Start a WhatsApp chat now and talk to Carla in just a few seconds!
The WhatsApp Business platform is the only data protection-compliant solution for customer communication via WhatsApp. Only the WhatsApp API solution guarantees end-to-end encryption and GDPR-compliant communication. With the integration of the WhatsApp Business platform, connections between your employees and your customers are encrypted, private and secure! In addition, all data is only stored on German servers with certified hosters.
WhatsApp is by far the most popular messenger, but customers still use SMS, phone and email to communicate with your business. By integrating WhatsApp into our CCM platform CXBox, you can reach your customers via the most important channels: Chat, WhatsApp, SMS, email, phone or social media channels. And across all channels and without disruption. Communication takes place directly via the CXBox and is easy to integrate into existing systems, including our ticket system, which effectively supports your employees. Simply change the channel if your customer wishes.
Enrich your direct communication with media files. Easily exchange images, videos, PDFs and other media types with your customers directly on their smartphone. Send offers, news, vehicle premieres or other interesting messages directly to your customers’ smartphones. Unlike email, for example, WhatsApp offers direct communication without wasting time.
Communication via WhatsApp demonstrably leads to a reduction in telephone inquiries in the company. Communicate with your customers directly, quickly and on the channel on which your customers communicate with their friends and family. This brings you closer to your customers than ever before. At the same time, relieve your employees of time-consuming telephone inquiries.
Unlike WhatsApp or WhatsApp Business, the WhatsApp Business platform is not limited to a smartphone. WhatsApp communication is processed directly via our CCM platform. This allows you to forward WhatsApp conversations to employees, escalate them or have them processed by teams.
A branded car dealership successfully uses ImageBuilder to generate positive customer reviews on Google in order to increase online lead generation and reach new groups of buyers.
and much more.
Request a live demo now and let one of our experts advise you on our WhatsApp Business API solution and its use in the automotive industry without obligation.
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